Refund Policy

1. The free term

No payment is taken during the 30-day free term, so there is nothing to refund. If you decide not to continue, simply do not choose a plan.

2. Cancelling within 30 days of payment

If a school cancels within 30 days of paying its first yearly invoice, we refund the full amount paid, less any SMS charges already used. Write to us through the contact page with the school name and invoice number.

3. Cancelling later in the year

• Yearly plans are not refundable after the first 30 days.
• The school keeps full access until the end of the paid year.
• If the student count falls during the year, the change is applied at renewal.

4. School groups

For groups, the 30-day refund window applies to the first invoice for each new branch added. Branches already live are covered by the yearly plan.

5. Service problems

If the Service is unavailable for an extended period because of a fault on our side, we credit the affected days against the next invoice. Contact us through the contact page and we will confirm the credit.

6. Fees paid by parents to schools

School fees that parents pay through the parent app go to the school's bank account through licensed payment partners. Refunds of those fees are decided and issued by the school, not by us. Parents should contact their school's office.

7. How refunds are paid

Approved refunds are paid to the original payment method or bank account within 10 working days.